Luxuria Refund Policy

This Refund Policy outlines the terms and conditions regarding refunds for bookings made through Luxuria, Inc. (“Luxuria,” “we,” “us,” or “our”). Our goal is to ensure a fair and transparent process for handling cancellations and refunds, providing clarity for all users of our platform. This policy is designed to comply with applicable laws and protect both clients and hosts from potential disputes.

1. General Terms

1.1 Definitions

• Client: A user who books a venue or service through the Luxuria platform.
• Host: A user who lists a venue or offers services through the Luxuria platform.
• Booking: A confirmed reservation for a venue or service made through the Luxuria platform.
• Event: The scheduled occasion for which a booking is made.
• Service Fees: Fees charged by Luxuria for using the platform, including booking fees, transaction fees, and other applicable charges.
• Cancellation: The act of terminating a booking by the client or host.
• Refund: The return of funds to the client, which may include the booking fee, security deposit, and other applicable charges, minus any deductions as per this policy.

1.2 Scope

This Refund Policy applies to all bookings made through the Luxuria platform. By using our platform, you agree to this policy and any updates made to it.

2. Host Discretion and General Policies

2.1 Host Discretion

Refunds and cancellations are ultimately at the host’s discretion. Hosts may establish their own cancellation and refund policies, which will be clearly stated in the listing for each venue or service. Luxuria does not control or dictate these policies.

2.2 General Cancellation Guidelines

While the specific terms may vary by host, the following are general guidelines that hosts may follow:

• More than 30 Days Before Event: Typically, a full refund of the booking fee and any security deposit, minus service fees.
• 15 to 30 Days Before Event: Typically, a 50% refund of the booking fee and a full refund of any security deposit, minus service fees.
• Less than 15 Days Before Event: Generally, no refund of the booking fee, but a refund of any security deposit, minus service fees.

2.3 Non-Refundable Bookings

Some bookings may be marked as non-refundable at the time of booking. In such cases, clients will not receive a refund for any cancellations, as per the host’s policy.

2.4 Extenuating Circumstances

Hosts may provide refunds beyond the standard policy in cases of extenuating circumstances, such as natural disasters, government-mandated travel restrictions, or serious illness. Clients must provide appropriate documentation to support their claim. The final decision rests with the host.

3. Cancellation by Client

3.1 Grace Period

Clients may cancel their booking within 24 hours of receiving a booking confirmation to receive a full refund, provided the cancellation occurs at least 48 hours before the event start time. This grace period may vary depending on the host’s policy.

3.2 Client-Initiated Cancellations

Clients must review and comply with the cancellation policy specified by the host in the listing. Luxuria encourages clients to communicate directly with the host for any cancellation requests beyond the grace period.

4. Cancellation by Host

4.1 Host-Initiated Cancellations

If a host cancels a booking, the client will receive a full refund of all fees paid, including any service fees. Hosts are encouraged to avoid cancellations to maintain trust and reliability on the platform.

4.2 Alternative Arrangements

Hosts should make reasonable efforts to provide alternative arrangements or suggestions for similar venues or services in case of a cancellation. However, the host is not obligated to secure an alternative venue.

5. Luxuria’s Role

5.1 Marketplace Role

Luxuria is a marketplace that facilitates connections between clients and hosts. Luxuria is not responsible for the actual transaction between the client and the host, including the fulfillment of refunds or cancellations. Any disputes arising from cancellations and refunds are to be resolved between the client and the host.

5.2 Limitation of Liability

Luxuria shall not be liable for any losses or damages arising from the cancellation of bookings, whether initiated by the client or the host. Luxuria’s liability is limited to the fees collected for its services.

6. Dispute Resolution

6.1 Direct Resolution

Clients and hosts are encouraged to resolve any disputes directly. Luxuria provides a messaging platform to facilitate communication between parties.

6.2 Mediation by Luxuria

In cases where direct resolution is not possible, Luxuria may offer mediation services to help resolve the dispute. However, Luxuria does not guarantee a resolution and does not act as an arbitrator.

7. Refund Process

7.1 Requesting a Refund

To request a refund, clients must follow these steps:

1. Review Host’s Policy: Check the cancellation policy stated in the host’s listing.
2. Contact Host: Communicate directly with the host through the platform to request a cancellation and refund.
3. Submit Request: If required, submit a refund request through the Luxuria platform, providing necessary documentation or reasons for the cancellation.

7.2 Refund Approval

The host will review the cancellation request and determine if a refund is warranted based on their stated policy and the circumstances of the cancellation. The host’s decision is final, and Luxuria will not intervene unless required by law.

7.3 Processing Refunds

If a refund is approved, it will be processed through the original payment method used for the booking. The processing time may vary based on the payment provider and financial institution involved. Luxuria will notify the client once the refund has been processed.

8. Special Circumstances

8.1 Government Restrictions

In cases where government restrictions, such as lockdowns or travel bans, prevent the event from taking place, clients may be eligible for a refund or rescheduling, subject to the host’s policy and local laws.

8.2 Health and Safety Concerns

If an event cannot proceed due to health and safety concerns, such as an outbreak of contagious diseases, the client must provide appropriate documentation. The host will review the request and determine if a refund or rescheduling is possible.

9. Non-Refundable Items

Certain items may be non-refundable, including but not limited to:

• Service Fees: Luxuria’s service fees are generally non-refundable unless the booking is canceled by the host.
• Third-Party Services: Fees paid for third-party services, such as catering or equipment rental, are subject to the third-party provider’s refund policy.

10. Communication and Notifications

10.1 Communication Channels

All communications regarding cancellations and refunds must be conducted through the Luxuria platform. This ensures a record of all interactions and helps facilitate resolution in case of disputes.

10.2 Notifications

Luxuria will notify clients and hosts of any updates regarding their cancellation and refund requests through the platform. Clients and hosts are encouraged to check their accounts regularly for updates.

11. Amendments

11.1 Changes to the Refund Policy

Luxuria reserves the right to modify this Refund Policy at any time. We will provide you with notice of any material changes to this policy, either through the platform, email, or other reasonable means. Your continued use of the platform or services after the effective date of the revised policy constitutes your acceptance of the changes. If you do not agree to the changes, you must stop using the platform and services.

12. Contact Information

12.1 Inquiries

For any questions or concerns regarding this Refund Policy, please contact us at: hello@luxurialife.com.

By using the Luxuria platform and services, you agree to abide by the terms and conditions set forth in this Refund Policy. Thank you for being a part of the Luxuria community.