Last Updated: May 27, 2024
This Privacy Policy describes how Luxuria, Inc. (“Luxuria,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy is designed to comply with applicable laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection laws.
When you create an account on Luxuria, we collect a variety of information necessary to provide our services. This includes personal details such as your name, email address, phone number, and payment details like credit card information. Additionally, users have the option to enrich their profiles by adding pictures, social media links, and biographical details. When you make or accept a booking, we collect comprehensive details about the booking including the venue, dates, times, and any special requirements or preferences you may have. Communication with us or other users through our platform is also recorded, including your messages, feedback, and other interactions. If you plan an event, we gather information about the event type, guest lists, and specific needs or requests to ensure we can cater to your requirements effectively.
Our platform is designed to gather data about your interactions automatically to improve your user experience. This includes tracking the pages you view, links you click, search queries, and your booking history. We collect detailed information about the devices you use to access our services, such as IP addresses, browser types, operating systems, device identifiers, and mobile network information. We utilize cookies, web beacons, and similar tracking technologies to store information about your preferences and activity on our platform. This includes session cookies, persistent cookies, and tracking pixels that help us understand your usage patterns and tailor our services accordingly.
In addition to the information you provide, we may also collect data from third-party sources. If you link your Luxuria account with third-party services like social media platforms or payment providers, we may receive information from those services. We also gather information from publicly available sources such as social media profiles and online directories to better understand our user base. Furthermore, our business partners, including event organizers, marketing affiliates, and venue providers, may share information about you with us to enhance our service offerings and personalize your experience.
We use the information we collect to create and manage your account, process transactions, and provide customer support. Your booking details help us facilitate reservations and maintain clear communication with all parties involved. Personalizing your experience is key; we use your past activity and preferences to suggest venues and services that might interest you. Moreover, continuous service development is a priority, so we conduct research and analysis to improve our existing services and develop new offerings.
To keep you informed and engaged, we send promotional communications about new features, services, and events that may be of interest to you. You have the option to opt-out of these communications at any time. Additionally, we send important service announcements, including changes to our terms or policies, security alerts, and administrative messages, to ensure you are always up-to-date with our operations.
We are committed to complying with legal obligations such as tax and financial reporting requirements. Protecting the rights, property, or safety of Luxuria, our users, and the public is paramount. This includes fraud prevention, detecting security incidents, and addressing other malicious, deceptive, fraudulent, or illegal activities that might arise.
Certain information about you, such as your profile information and booking history, may be visible to other users. This transparency helps facilitate bookings and ensures smooth communication between users. For instance, booking details are shared as necessary to confirm reservations and coordinate event logistics.
To operate effectively, we share information with third-party service providers who assist with various aspects of our business operations. This includes payment processors, IT service providers, marketing agencies, and customer support services. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you before any such transfer occurs, ensuring you are aware of changes to the handling of your personal information. Additionally, we may disclose your information to comply with legal obligations or respond to lawful requests by public authorities, including law enforcement, government agencies, and regulatory bodies.
We implement a variety of technical and organizational measures to protect your information from unauthorized access, use, or disclosure. This includes encryption, access controls, and secure server environments. However, it is important to note that no internet or email transmission is ever fully secure or error-free. We encourage you to take special care in deciding what information you send to us via email and other electronic means.
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The duration for which we retain your data depends on the type of information and the purpose for which it was collected. Additionally, we may retain your information to comply with our legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires, we securely delete or anonymize your personal information.
You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly. We provide mechanisms for you to request a copy of the personal information we hold about you and to make necessary updates to ensure accuracy.
If you prefer not to receive promotional communications from us, you can opt-out by following the instructions in those communications or by updating your account preferences. Even if you opt-out of promotional messages, you will still receive non-promotional communications from us, such as service updates and administrative messages.
You can request the deletion of your account and personal information by contacting us. We will delete your information as required by law, but please note that we may need to retain certain information for legal or administrative purposes.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally, such as standard contractual clauses approved by the European Commission.
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our services or by other means, such as email. Your continued use of our services after such notification will constitute your agreement to the changes.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@luxurialife.com. We are committed to addressing your inquiries and resolving any issues you may have regarding the privacy and security of your personal information.
Luxuria is your ultimate venue marketplace, connecting clients with the perfect spaces for events, parties, and productions. Our platform ensures secure transactions, detailed listings, and seamless communication, making it easy to find and book stunning venues.
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